Delivery policy

We process all orders within 1 working day, all orders received on the weekend or public holidays will be processed the next working day. All our orders are securely packaged and if for some reason the item is out of stock we will inform you within 1 working day. We use the following delivery services depending on your location, value of contents and delivery service choosen at checkout. Royal Mail, Spring Global Mail, FedEx and DHL.

DELIVERY TIMES TO UK

STANDARD

We offer all services of Royal Mail. During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order.

All other UK orders with a value of under £30.00 are dispatched by First Class mail and usually take 1-5 working days from date of posting. You will know when your order has been dispatched as you will receive an email letting you know. You will be notified immediately of any expected delay in the dispatch of your order. Please note that we will need to wait 21 days from dispatch before we can investigate the non-arrival of an item sent by First Class Mail.

EXPEDITED, TRACKED & SIGNED

During the checkout process, you'll be given the option to choose how your items are delivered. We will send your parcel by either a tracked standard 1-3 working days or courier next day service depending on the size and value of your order, both of which will require a signature upon delivery. We can also offer delivery upgrades to guaranteed next day service for an additional fee (United Kingdom only*). If you have or would like to place an order on upgraded delivery please do it on checkout process.

*Some restrictions apply to Scottish Isles.

DELIVERY TIMES TO USA

STANDARD

During the checkout process, you'll be given the option to choose how your items are delivered. List of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order. All STANDARD orders to USA are sent by USPS. Delivery typically in 4-9 business days and you can track your ordre on the USPS website.

EXPEDITED, TRACKED & SIGNED

During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order.

Delivery typically in 1 to 3 business days to the U.S. and Canada. Reach major cities in US by 10:30 am typically in two business days.

DELIVERY TIMES TO GERMANY, FRANCE and EUROPE

STANDARD

During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order. All STANDARD overseas orders are sent by Priority Airmail or DHL Global Mail.

If we use DHL Global Mail, you can track your item online to its final destination. Delivery typically in 5 to 12 business days to the Europe. Airmail is not a tracked service. According to the Royal Mail's shipping terms your product/s has to be delivered to you in 5 - 15 business days. This can time scale could be shorter sometimes but no more than 15 business days.

If you don't receive your product in 15 BUSINESS DAYS there is definitely something wrong. LET US KNOW ASAP! Please understand that postages get lost sometimes and this is not our fault.

EXPEDITED, TRACKED & SIGNED

During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order.All EXPEDITED, TRACKED & SIGNED overseas orders are sent by DHL Express or Fedex.

DHL Express and FedEx deliver typically in 1 to 2 business days.Reach major cities in Europe by 10:30 am typically in two business days.

DELIVERY TIMES TO THE REST OF THE WORLD

STANDARD

During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order.

All STANDARD overseas orders are sent by Priority Airmail. Airmail is not a tracked service. According to the Royal Mail's shipping terms your product/s has to be delivered to you in 10 - 25 business days. This can time scale could be shorter sometimes but no more than 30 business days.

* Please note that some locations it can take longer than stated due to local Postal Services.

EXPEDITED, TRACKED & SIGNED

During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order.

All EXPEDITED, TRACKED & SIGNED overseas orders are sent by DHL or FedEx. DHL Express and FedEx deliver typically in 1 to 2 business days.

We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination for non EU countries.